Acy365 Privacy Policy

1 Introduction

Welcome to acy365. This Privacy Policy ("Policy") explains how the acy365 platform collects, stores, processes, and protects your personal information. By using the acy365 website or app, you are considered to have accepted this Privacy Policy.

Acy365 believes privacy is a fundamental right. We always aim to collect the minimum amount of data necessary and protect it with the highest level of security. Your personal information will never be sold or shared for unnecessary purposes.

This Privacy Policy is written in plain English so that acy365 users in Bangladesh can have a clear understanding of their rights and our responsibilities.

2 What Information We Collect

Acy365 only collects information that is necessary to deliver and secure the platform's services. We never collect data beyond what is needed.

In addition to the above, acy365 may retain records of your customer support interactions to help us provide better service in the future.

3 How Your Information Is Used

Acy365 uses collected data exclusively for defined purposes. We never use your information for unrelated reasons.

• To create and manage your account and verify your identity.
• To securely process deposits and withdrawals.
• To prevent fraud, money laundering, and other illegal activities.
• To improve platform services and personalise the user experience.
• To keep you informed about promotions and bonus offers (you can opt out at any time).
• To promote responsible gaming and identify problematic behaviour.
• To fulfill legal obligations and respond to regulatory inquiries.
• To provide customer support and resolve complaints.

4 Information Sharing & Disclosure

Acy365 does not sell your personal information to any third party. However, data may be shared in the following limited circumstances:

• Payment Processor: Limited information is shared with approved payment partners to process deposits and withdrawals.
• Legal obligations: If required by a court or government authority, information will be provided in accordance with the law.
• Fraud prevention: Relevant information may be shared with the appropriate authorities to prevent fraud or criminal activity.
• Technology Partner: Trusted technology service providers may access limited data to operate the platform — they are also bound by this privacy policy.

5 Cookie Policy

Acy365 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential cookies: These cookies are used to maintain login sessions and ensure security. They cannot be disabled.
• Functional cookies: These cookies are used to remember your preferences, such as language settings.
• Analytics Cookies: Used to analyse platform usage patterns and improve our services — this is optional.
• Marketing Cookies: Used to display relevant promotions — you can turn this off at any time.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of certain acy365 services.

6 Data Protection Measures

Acy365 uses industry-leading technology to protect your data. Our security infrastructure is continuously updated and tested.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Payment information is stored encrypted in accordance with PCI-DSS standards.
• Firewalls and intrusion detection systems are active to prevent unauthorised access to servers.
• Regular security audits and penetration testing are conducted.
• If a suspicious login is detected, the account is automatically locked and you are alerted immediately.
• Data backups are regularly stored in a secure location.

7 Your Rights

As an acy365 user, you have full control over your own data. You may exercise the following rights at any time:

• Right to access your data: You may request to know what information we have collected about you.
• Right to Correct Your Data: You may request that incorrect or outdated information be updated.
• Right to erasure: You may request that your data be deleted when closing your account.
• Right to restrict data processing: You may request that data processing be restricted in certain circumstances.
• Right to Opt Out of Marketing: You can opt out of receiving promotional messages at any time.
• Right to Data Portability: You may request your data in a portable format.

To exercise any of these rights, contact us via support email or live chat. We will process your request within 30 days.

8 Data Retention Period

Acy365 retains your information only for as long as necessary. In general:

• Active account data is retained for as long as the account remains open.
• After account closure, KYC and transaction data may be retained for up to 5 years to meet legal requirements.
• Log files and session data are generally deleted within 90 days.
• When marketing consent is withdrawn, the relevant data is removed immediately.

9 Children's Privacy

The acy365 platform is strictly for users aged 18 and above. We do not collect or process the data of minors under any circumstances.

• Age is verified at the time of registration.
• If a minor registers an account by mistake, the account is closed and all associated data is deleted as soon as it is identified.
• If parents have any concerns, please contact support — action will be taken promptly.

10 Privacy Policy Changes

Acy365 may update this Privacy Policy when necessary. Any changes will be reflected in the updated date at the top of the page, and registered users will be notified of significant changes.

• Minor changes will be updated on the page only.
• For major changes, you will be notified via SMS or app notification.
• Continued use of acy365 after any changes constitutes acceptance of the updated policy.

11 Contact

If you have any questions or requests regarding this Privacy Policy, please contact our support team. We are available 24/7 to assist you.